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Mutual understanding cooperates to lower rate of incur loss through delay of Sha

From;    Author:Stand originally
Introduce according to Wu Nianzu of president of Shanghai airport group, president, at present Shanghai falls since day of two big airports the airliner makes an appointment with 1200 sortie, during to 2010 world rich is met, this one word will achieve 2000 sortie. Fall since the plane of so much sortie, no matter be a passenger, or airline, airport, everybody is willing to see " airliner incur loss through delay " these 4 words. But as a result of a variety of reasons, airliner incur loss through delay is inevitable almost. To airliner incur loss through delay, each " the pain that has each each " , but in the final analysis still needs mutual understanding, cooperate cheek by jowl, fall rate of incur loss through delay to lowest.

The service does not follow to go up the passenger is very malcontent

Encounter airliner incur loss through delay, the passenger is not itself of incur loss through delay dissatisfactorily, however the service after incur loss through delay does not follow to go up.

Mr Cao that lives in area length peace takes the international scheduled flight of some airline once, afternoon 2 when make hurried to the airport, electronic announcement card shows airliner incur loss through delay, did not inform specific time running a bill and place however, he is taking packets of big packet to ask everywhere, found area running a bill eventually, look for the staff member that is less than airline however. Also dare not leave, be forced to look for a seat to sit down. Did not think of to arrive from afternoon midnight, first-class namely full 10 hours, without water and food, good not easy " long for " came the person of an airline, did not think of the other side sent incur loss through delay to prove only, other uniform " have no comment " . When before dawn 3 when when Xu Deng machine, mr Cao is already exhausted: "Plane incur loss through delay, the reason may have a lot of, if the explanation is clear, I think most passenger is understandable, the problem is support service of incur loss through delay does not follow to go up, real take offense. Real take offense..

Because the job concerns, each district of world of haunt of classics of summerly young lady is away on official business. Understand according to her, be in the United States, after airliner incur loss through delay, although airline does not make compensation, but must release information in time to the passenger, provide communication service and food, if the passenger has need, airline can be dealt with very quickly change autograph or return a ticket; Be in Europe, airliner incur loss through delay comes 2 hours 4 hours, airline should provide free food to the passenger, more than 5 hours, want to return ticket money, provide free room; If incur loss through delay brought about a passenger to miss business affairs meeting, airline offers return airline ticket even. "But in home, branch of civil aviaton director and airline serve without rigid to airliner incur loss through delay and compensate for a regulation, alleged ' without custom, do not become circumference ' , often quarrel after airliner incur loss through delay and dispute is ceaseless. Often quarrel after airliner incur loss through delay and dispute is ceaseless..
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